Station Assistant - Welwyn Garden City (Part time) (3388)
- Salary:£17,735 per annum
- Location:Welwyn Garden City
- Contract Type:Permanent
- Closing Date:12 February 2026
- Training Salary:-
Do you have a passion for customer service?
Do you enjoy helping people?
As a Station Assistant, you will be passionate about delivering outstanding customer service each and every time. You will often be the first point of contact our customers encounter on their journey, making this a vital role in creating a positive and welcoming station experience.
Due to shift times, you must live in the local area and have access to independent transport to ensure you can arrive for early shifts, as there may not always be a train service available.
All station-based roles may involve standing for long periods and working shifts, including weekends and bank holidays.
As a Station Assistant, you must demonstrate a ‘can-do' attitude, strong customer focus, and excellent communication skills, always keeping the customer at the forefront. Working on a shift basis, including weekends, your day-to-day duties will include proactively assisting customers, helping them with journey information, and ensuring they receive the right support throughout their time at the station.
You will use the latest computer-based systems to provide customers with accurate information and access relevant internal systems. You will also be responsible for assisting customers around the station where required.
Experience / Skills / Requirements
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A proactive approach with the passion and ability to support and work effectively within a team
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Exceptional customer service skills, acting as a role model for others
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Demonstrable experience managing customers effectively in challenging environments
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A high level of numerical ability
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Ability to live locally and have independent transport due to varying shift times
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Strong communication skills, demonstrated through your application and/or assessments
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Confidence to make decisions in a customer-focused manner and follow instructions effectively
What we offer
In return, you'll be rewarded with an interesting and varied work schedule in an environment where learning and progression are actively encouraged. You'll enjoy working with a supportive and passionate team, alongside excellent industry benefits.
These include:
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Free travel on our network
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Privilege rate Oyster card
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Up to 75% off travel on other Train Operating Companies
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Final salary pension
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Comprehensive and ongoing training
Benefits
Pension
Staff Travel
Childcare Vouchers
Extra Holidays
Discount Scheme
Long Service Awards
Employee Assistance Programme
The Transport Benevolent Fund
In-House Occupational Health Department
Cycle to Work Scheme
Testimonials
What our staff say
“I work as part of the Fleet Infrastructure team, which means ensuring our 18 Engineering locations operate safely and efficiently. We oversee all building and track maintenance works as well as various minor and major projects across the network.”
Hannah Richards
Fleet Infrastructure Administrator
“I started in a small ticket office back in 1996 and have continued to work my way up ever since. A previous manager told me about a job he’d seen advertised for a trainer. ’d never considered a job in HR or mentoring before then, but he said I’d be perfect for it and I haven’t looked back since!”
Zoey Hudson
Head of Talent, Diversity and Inclusion
“Since April, I’ve helped to support our Kickstart Scheme. It’s been a really rewarding process to be part of because I know first-hand how tough it can be to find work once you’re out of it.”
Jack Gow
Mobile Station Manager
“I love the freedom that comes with being a train driver. Obviously, there are rules and regulations to follow as well as duties and commitments to carry out, but in a way, you’re sort of your own boss, which is nice.”
Ashley John
Train Driver
“I’m a Thameslink passenger host and team leader based at Luton station and I’m currently doing a Level 3 Supervisor apprenticeship so that I can improve my skills even further. I was hesitant to do the apprenticeship at first because of my age – I left school over 60 years ago without any qualifications! It’s been hard to get back into the routine of learning again.”
Bob Bryce
Passenger Host Team Leader
“It was my brother’s suggestion to join the railway. He was already working in the industry and knew I had some university bills to pay off so told me to give it a go, get out of debt and see what I wanted to do next. After a while, it just felt like actually – this is exactly where I’m meant to be. I’m part of a great team and the on-board department as a whole are brilliant to work with. I feel at home here.”
Tonderai Matizha-Johnson
Area Operations Manager
“When I saw that GTR was advertising places for its apprenticeship scheme I looked into it straight away because I thought it was a great opportunity to learn whilst getting real life experience in a 9-5 job. I applied for a level three business administration apprenticeship and was thrilled to find out I had a place on the course! I was so excited that I didn’t even mind it was based 250 miles away from where I lived.”
Harriet Dee
Team Administrator
“Working for GTR is very rewarding and fulfilling. You really feel like you're making a difference to customers, no matter what role you're in as at the end of the day they're the heart of our business. I’ve had lots of opportunities to explore other aspects of the business including supporting our station staff and gaining my Train Dispatch Licence which has been enriching for my experience here.”
Maggie Luckhurst
Platform / Train Dispatch
“If you’ve always had an interest in rail, or maybe you’re just curious to find out what working in the railway might look like, GTR is the operator to go for. Not many companies do an official work experience program and this unique opportunity will give you a good grounding with varied activities to help you find the best place in the railway for you. It certainly did it for me.”
Nathaniel Owen
Station Manager