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Sales-Team Leader-Bedford Station (3074)

  • Salary:
    £29,540
  • Location:
    Bedford
  • Contract Type:
    Permanent
  • Closing Date:
    4 August 2025
  • Training Salary:
    -

Are you a natural leader who thrives in a customer-focused environment?

Do you enjoy motivating others and setting high standards for service delivery?

This is your opportunity to take the next step in your career, playing a key leadership role in the daily running of our station and leading by example when it comes to delivering outstanding customer service.

As a Sales Team Leader, you will support the station team in ensuring smooth operations and a safe, welcoming environment for all customers. You are responsible for:

  • Leading, supporting and developing a team to consistently deliver exceptional customer service

  • Taking ownership of the station's performance, safety, and presentation

  • Proactively solving problems and ensuring customers receive the advice, information, and tickets they need

  • Managing operational duties including reporting, incident response, and maintaining station standards

  • Driving a positive team culture and ensuring compliance with procedures and safety requirements

Due to early start and late finish times, you must live locally and have access to independent transport, as public transport may not always be available during these hours.

This role involves working shifts including weekends and bank holidays, and may require standing for long periods.

You'll be a key part of keeping the station running efficiently while supporting your team and delivering a great experience for every customer.


Experience / Skills / Requirements

  • Proven ability to lead and motivate a team in a fast-paced, customer-facing environment

  • A strong customer-first mindset, with a proactive and solution-oriented approach

  • Ability to stay calm under pressure and manage difficult situations with professionalism

  • Strong communication skills, both verbal and written, which will be assessed as part of the application process

  • High level of numerical ability and attention to detail

  • Must live locally and preferably drive to support shift flexibility

  • Confident decision-maker with the ability to apply company procedures effectively


 

Benefits

Pension

Pension

Staff Travel

Staff Travel

Childcare Vouchers

Childcare Vouchers

Extra Holidays

Extra Holidays

Discount Scheme

Discount Scheme

Long Service Awards

Long Service Awards

Employee Assistance Programme

Employee Assistance Programme

The Transport Benevolent Fund

The Transport Benevolent Fund

In-House Occupational Health Department

In-House Occupational Health Department

Cycle to Work Scheme

Cycle to Work Scheme

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