Sales/Station Assistant GPR -Finsbury Park (3185)
- Salary:£32,220 + allowances
- Location:London
- Contract Type:Permanent
- Closing Date:28 September 2025
- Training Salary:-
Do you have a passion for customer service?
Do you enjoy helping people?
As a Sales/ Stations Assistant, you will be passionate about delivering outstanding customer service each and every time. You will often be the first point of contact our customers meet on their journey, making this a vital role in ensuring their day gets off to the best start.
This is a multifunctional role, and you may be required to work across different stations as part of your duties. Due to the shift times, you must live in the local area and have independent transport to ensure you can arrive at stations for early shifts, as there may not always be train services available.
All station-based roles may involve standing for long periods of time and working shifts, including weekends and bank holidays.
On a day-to-day basis, you will spend time in the Ticket Office and on the station floor, proactively finding the right ticket for customers, assisting them with their journeys, and delivering excellent customer service to both new and regular passengers. Using the latest computer-based ticketing system, you will have direct access to all the information customers may need, while also being able to support colleagues across stations when required.
Experience / Skills / Requirements
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A proactive approach coupled with the passion and ability to support and develop your team.
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Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
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Demonstrable experience of managing customers effectively in challenging situations.
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High level of numerical ability.
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Flexibility to work at different stations as required.
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Independent transport to meet shift requirements.
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Effective communicator, with confidence to make customer-focused decisions and carry out instructions efficiently.
In return, you'll be rewarded with an interesting and varied work schedule in an environment where learning and progression are actively encouraged. You'll enjoy great company and industry benefits, including free travel on our network, privilege rate Oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension, comprehensive training, and much more.
Benefits

Pension

Staff Travel

Childcare Vouchers

Extra Holidays

Discount Scheme

Long Service Awards

Employee Assistance Programme

The Transport Benevolent Fund

In-House Occupational Health Department

Cycle to Work Scheme
Testimonials
What our staff say
“I work as part of the Fleet Infrastructure team, which means ensuring our 18 Engineering locations operate safely and efficiently. We oversee all building and track maintenance works as well as various minor and major projects across the network.”
Hannah Richards
Fleet Infrastructure Administrator
“I started in a small ticket office back in 1996 and have continued to work my way up ever since. A previous manager told me about a job he’d seen advertised for a trainer. ’d never considered a job in HR or mentoring before then, but he said I’d be perfect for it and I haven’t looked back since!”
Zoey Hudson
Head of Talent, Diversity and Inclusion
“Since April, I’ve helped to support our Kickstart Scheme. It’s been a really rewarding process to be part of because I know first-hand how tough it can be to find work once you’re out of it.”
Jack Gow
Mobile Station Manager
“I love the freedom that comes with being a train driver. Obviously, there are rules and regulations to follow as well as duties and commitments to carry out, but in a way, you’re sort of your own boss, which is nice.”
Ashley John
Train Driver
“I’m a Thameslink passenger host and team leader based at Luton station and I’m currently doing a Level 3 Supervisor apprenticeship so that I can improve my skills even further. I was hesitant to do the apprenticeship at first because of my age – I left school over 60 years ago without any qualifications! It’s been hard to get back into the routine of learning again.”
Bob Bryce
Passenger Host Team Leader
“It was my brother’s suggestion to join the railway. He was already working in the industry and knew I had some university bills to pay off so told me to give it a go, get out of debt and see what I wanted to do next. After a while, it just felt like actually – this is exactly where I’m meant to be. I’m part of a great team and the on-board department as a whole are brilliant to work with. I feel at home here.”
Tonderai Matizha-Johnson
Area Operations Manager
“When I saw that GTR was advertising places for its apprenticeship scheme I looked into it straight away because I thought it was a great opportunity to learn whilst getting real life experience in a 9-5 job. I applied for a level three business administration apprenticeship and was thrilled to find out I had a place on the course! I was so excited that I didn’t even mind it was based 250 miles away from where I lived.”
Harriet Dee
Team Administrator
“Working for GTR is very rewarding and fulfilling. You really feel like you're making a difference to customers, no matter what role you're in as at the end of the day they're the heart of our business. I’ve had lots of opportunities to explore other aspects of the business including supporting our station staff and gaining my Train Dispatch Licence which has been enriching for my experience here.”
Maggie Luckhurst
Platform / Train Dispatch
“If you’ve always had an interest in rail, or maybe you’re just curious to find out what working in the railway might look like, GTR is the operator to go for. Not many companies do an official work experience program and this unique opportunity will give you a good grounding with varied activities to help you find the best place in the railway for you. It certainly did it for me.”
Nathaniel Owen
Station Manager