Revenue Protection Planning and Delivery Manager (3225)
- Salary:Competitive along with excellent benefits
- Location:Go-Ahead House (East Croydon)
- Contract Type:Permanent
- Closing Date:17 October 2025
Great opportunity to recruit a Revenue Protection Planning and Delivery Manager based at Go Ahead House, near East Croydon
Within this role you will provide collaborative leadership and direction across the GTR Revenue Protection Planning and Delivery team, delivering high standards, efficiency and innovation whilst role modelling GTR's values and behaviours. Accountable for building and maintaining a culture where fraud detection, general revenue protection, revenue collection and safety priorities are at the heart of all decision making, and our colleagues are engaged in the plan and feel valued.
Working across all GTR brands, this role is responsible for supporting the creation and delivery of GTR's revenue protection strategy, and delivering continuous improvement to ticketless travel, fraud and revenue at risk, meeting and where possible exceeding set KPI targets.
This role ensures that the GTR revenue protection capability is optimised, and that a targeted approach is taken to resource deployment. The role is accountable for ensuring that the approach to revenue protection evolves in line with the changing fare evasion landscape, making use of all available software and systems to identify and tackle fare evasion on the GTR network.
The role is also accountable for maximising the use of available data, ensuring that analysis is carried out to inform operational deployment as well as proposals for additional schemes to tackle fare evasion.
We are looking for someone who can:-
- Able to engage, motivate and lead a geographically spread and often mobile team, delivering high levels of performance, staff engagement and continuous improvement
- The role holder must have accomplished analytical and decision making skills and be able to demonstrate personal vision and direction in line with company strategic objectives
- A strong influencer, the post holder must be able to work well with others, and to gain support to deliver goals and objectives
Sound like you? Don't delay apply today
Benefits
Pension
Staff Travel
Childcare Vouchers
Extra Holidays
Discount Scheme
Long Service Awards
Employee Assistance Programme
The Transport Benevolent Fund
In-House Occupational Health Department
Cycle to Work Scheme
Testimonials
What our staff say
“I work as part of the Fleet Infrastructure team, which means ensuring our 18 Engineering locations operate safely and efficiently. We oversee all building and track maintenance works as well as various minor and major projects across the network.”
Hannah Richards
Fleet Infrastructure Administrator
“I started in a small ticket office back in 1996 and have continued to work my way up ever since. A previous manager told me about a job he’d seen advertised for a trainer. ’d never considered a job in HR or mentoring before then, but he said I’d be perfect for it and I haven’t looked back since!”
Zoey Hudson
Head of Talent, Diversity and Inclusion
“Since April, I’ve helped to support our Kickstart Scheme. It’s been a really rewarding process to be part of because I know first-hand how tough it can be to find work once you’re out of it.”
Jack Gow
Mobile Station Manager
“I love the freedom that comes with being a train driver. Obviously, there are rules and regulations to follow as well as duties and commitments to carry out, but in a way, you’re sort of your own boss, which is nice.”
Ashley John
Train Driver
“I’m a Thameslink passenger host and team leader based at Luton station and I’m currently doing a Level 3 Supervisor apprenticeship so that I can improve my skills even further. I was hesitant to do the apprenticeship at first because of my age – I left school over 60 years ago without any qualifications! It’s been hard to get back into the routine of learning again.”
Bob Bryce
Passenger Host Team Leader
“It was my brother’s suggestion to join the railway. He was already working in the industry and knew I had some university bills to pay off so told me to give it a go, get out of debt and see what I wanted to do next. After a while, it just felt like actually – this is exactly where I’m meant to be. I’m part of a great team and the on-board department as a whole are brilliant to work with. I feel at home here.”
Tonderai Matizha-Johnson
Area Operations Manager
“When I saw that GTR was advertising places for its apprenticeship scheme I looked into it straight away because I thought it was a great opportunity to learn whilst getting real life experience in a 9-5 job. I applied for a level three business administration apprenticeship and was thrilled to find out I had a place on the course! I was so excited that I didn’t even mind it was based 250 miles away from where I lived.”
Harriet Dee
Team Administrator
“Working for GTR is very rewarding and fulfilling. You really feel like you're making a difference to customers, no matter what role you're in as at the end of the day they're the heart of our business. I’ve had lots of opportunities to explore other aspects of the business including supporting our station staff and gaining my Train Dispatch Licence which has been enriching for my experience here.”
Maggie Luckhurst
Platform / Train Dispatch
“If you’ve always had an interest in rail, or maybe you’re just curious to find out what working in the railway might look like, GTR is the operator to go for. Not many companies do an official work experience program and this unique opportunity will give you a good grounding with varied activities to help you find the best place in the railway for you. It certainly did it for me.”
Nathaniel Owen
Station Manager