Rail Enforcement Manager (SN / GX) (2863)
- Salary:Competitive
- Location:Brighton
- Contract Type:Permanent
- Closing Date:5 September 2025
Purpose of role:
To provide strong, leadership and direction across the GTR Rail Enforcement team, delivering high standards, efficiency and innovation whilst role modelling GTR's values and behaviours. Responsible for building and maintaining a culture where our rail enforcement, revenue protection and safety priorities are
at the heart of all decision making, and our colleagues are engaged and feel valued.
Ensure that Rail Safety Accredited Rail Enforcement Officers (REO's) are deployed where their impact will influence customer and colleague confidence, deterring crime and antisocial behaviour across the GTR network. Promote a strong culture of customer service and support within the REO team.
Working across [Southern and Gatwick Express], and by working collaboratively with Rail Enforcement colleagues in the other GTR brands, this role is also responsible for supporting the delivery of GTR's antisocial behaviour and workplace violence strategy, and GTR's revenue protection strategy, aiming for continuous improvement in low level crime reduction and customer and colleague confidence.
The Rail Enforcement Manager must lead, coach and support their team to deliver objectives and meet targets that align with the overall GTR strategy to deliver brilliant basics, win more customers, work smarter and spend wisely.
Key Accountabilities:
- Lead the Rail Enforcement team to deliver targeted tactical activities in support of our Antisocial
Behaviour and Workplace Violence strategy, continually monitoring team performance against agreed
performance measures and success criteria, ensuring delivery plans remain agile and on track. - Comply with the Rail Safety Accreditation Standards.
- Foster a culture of ownership and empowerment across the Rail Enforcement team, ensuring that
all staff feel valued and possess the skills required to identify crime and antisocial behaviour, take
proportional and appropriate action where necessary, and keep the railway safe.
Full JD attached.
Benefits

Pension

Staff Travel

Childcare Vouchers

Extra Holidays

Discount Scheme

Long Service Awards

Employee Assistance Programme

The Transport Benevolent Fund

In-House Occupational Health Department

Cycle to Work Scheme
Testimonials
What our staff say
“I work as part of the Fleet Infrastructure team, which means ensuring our 18 Engineering locations operate safely and efficiently. We oversee all building and track maintenance works as well as various minor and major projects across the network.”
Hannah Richards
Fleet Infrastructure Administrator
“I started in a small ticket office back in 1996 and have continued to work my way up ever since. A previous manager told me about a job he’d seen advertised for a trainer. ’d never considered a job in HR or mentoring before then, but he said I’d be perfect for it and I haven’t looked back since!”
Zoey Hudson
Head of Talent, Diversity and Inclusion
“Since April, I’ve helped to support our Kickstart Scheme. It’s been a really rewarding process to be part of because I know first-hand how tough it can be to find work once you’re out of it.”
Jack Gow
Mobile Station Manager
“I love the freedom that comes with being a train driver. Obviously, there are rules and regulations to follow as well as duties and commitments to carry out, but in a way, you’re sort of your own boss, which is nice.”
Ashley John
Train Driver
“I’m a Thameslink passenger host and team leader based at Luton station and I’m currently doing a Level 3 Supervisor apprenticeship so that I can improve my skills even further. I was hesitant to do the apprenticeship at first because of my age – I left school over 60 years ago without any qualifications! It’s been hard to get back into the routine of learning again.”
Bob Bryce
Passenger Host Team Leader
“It was my brother’s suggestion to join the railway. He was already working in the industry and knew I had some university bills to pay off so told me to give it a go, get out of debt and see what I wanted to do next. After a while, it just felt like actually – this is exactly where I’m meant to be. I’m part of a great team and the on-board department as a whole are brilliant to work with. I feel at home here.”
Tonderai Matizha-Johnson
Area Operations Manager
“When I saw that GTR was advertising places for its apprenticeship scheme I looked into it straight away because I thought it was a great opportunity to learn whilst getting real life experience in a 9-5 job. I applied for a level three business administration apprenticeship and was thrilled to find out I had a place on the course! I was so excited that I didn’t even mind it was based 250 miles away from where I lived.”
Harriet Dee
Team Administrator
“Working for GTR is very rewarding and fulfilling. You really feel like you're making a difference to customers, no matter what role you're in as at the end of the day they're the heart of our business. I’ve had lots of opportunities to explore other aspects of the business including supporting our station staff and gaining my Train Dispatch Licence which has been enriching for my experience here.”
Maggie Luckhurst
Platform / Train Dispatch
“If you’ve always had an interest in rail, or maybe you’re just curious to find out what working in the railway might look like, GTR is the operator to go for. Not many companies do an official work experience program and this unique opportunity will give you a good grounding with varied activities to help you find the best place in the railway for you. It certainly did it for me.”
Nathaniel Owen
Station Manager