Public Affairs Manager (3230)
- Salary:£40,000 - £47,000 depending on experience
- Location:Monument Place
- Contract Type:Permanent
- Closing Date:30 October 2025
Looking for your next opportunity as a Public Affairs Manager? Look no further GTR could be your next career move.
As the Public Affairs Manager you will listen to and represent the views of our stakeholders across GTR, ensuring we run services that match their needs, that our stations, our ticketing facilities and car parks all meet the high standards our customers and stakeholders expect. The role will enable GTR to develop, and proactively manage positive relationships with external stakeholders such as members of Parliament, the GLA, local Authorities to Rail User Groups and community groups and business about their services, stations and communities. This will enable the delivery of GTR's Business Plan and National Rail Contract and enhance GTR's brand reputation as a business that cares about the communities it operates within, and listens to and acts on feedback. Stakeholders should feel they are involved and understand GTR's priorities via a structured series of events, webinars, meetings and email contact, which will be included as part of an annual plan developed by the team. The role complements and will work collaboratively with other members of the PACP team to ensure that there is a consistent and co-ordinated approach to stakeholder engagement whether via the operational, community engagement or parliamentary engagement route.
Within this role you will:-
- Organise forums to support our engagement with stakeholders
- Write concise and engaging briefings and newsletters on the latest developments we need to share with stakeholders.
- Produce communication plans on a range of topics and helping to deliver them.
- Provide written responses to queries from the public and rail user groups
If you can bring the following experience to this we would love to hear from you:-
- A Public Affairs professional with experience in Corporate Affairs or Public Affairs related roles.
- Evidence of success in implementing strategies and campaigns to achieve lobbying and communications objectives and of mobilising mixed teams in support.
- Evidence of written communications across a variety of styles.
- Experience of working with Government officials and Civil Servants, including MPs. Experience of building long-term, strategic relationships to deliver significant business value.
Full JD attached.
Benefits
Pension
Staff Travel
Childcare Vouchers
Extra Holidays
Discount Scheme
Long Service Awards
Employee Assistance Programme
The Transport Benevolent Fund
In-House Occupational Health Department
Cycle to Work Scheme
Testimonials
What our staff say
“I work as part of the Fleet Infrastructure team, which means ensuring our 18 Engineering locations operate safely and efficiently. We oversee all building and track maintenance works as well as various minor and major projects across the network.”
Hannah Richards
Fleet Infrastructure Administrator
“I started in a small ticket office back in 1996 and have continued to work my way up ever since. A previous manager told me about a job he’d seen advertised for a trainer. ’d never considered a job in HR or mentoring before then, but he said I’d be perfect for it and I haven’t looked back since!”
Zoey Hudson
Head of Talent, Diversity and Inclusion
“Since April, I’ve helped to support our Kickstart Scheme. It’s been a really rewarding process to be part of because I know first-hand how tough it can be to find work once you’re out of it.”
Jack Gow
Mobile Station Manager
“I love the freedom that comes with being a train driver. Obviously, there are rules and regulations to follow as well as duties and commitments to carry out, but in a way, you’re sort of your own boss, which is nice.”
Ashley John
Train Driver
“I’m a Thameslink passenger host and team leader based at Luton station and I’m currently doing a Level 3 Supervisor apprenticeship so that I can improve my skills even further. I was hesitant to do the apprenticeship at first because of my age – I left school over 60 years ago without any qualifications! It’s been hard to get back into the routine of learning again.”
Bob Bryce
Passenger Host Team Leader
“It was my brother’s suggestion to join the railway. He was already working in the industry and knew I had some university bills to pay off so told me to give it a go, get out of debt and see what I wanted to do next. After a while, it just felt like actually – this is exactly where I’m meant to be. I’m part of a great team and the on-board department as a whole are brilliant to work with. I feel at home here.”
Tonderai Matizha-Johnson
Area Operations Manager
“When I saw that GTR was advertising places for its apprenticeship scheme I looked into it straight away because I thought it was a great opportunity to learn whilst getting real life experience in a 9-5 job. I applied for a level three business administration apprenticeship and was thrilled to find out I had a place on the course! I was so excited that I didn’t even mind it was based 250 miles away from where I lived.”
Harriet Dee
Team Administrator
“Working for GTR is very rewarding and fulfilling. You really feel like you're making a difference to customers, no matter what role you're in as at the end of the day they're the heart of our business. I’ve had lots of opportunities to explore other aspects of the business including supporting our station staff and gaining my Train Dispatch Licence which has been enriching for my experience here.”
Maggie Luckhurst
Platform / Train Dispatch
“If you’ve always had an interest in rail, or maybe you’re just curious to find out what working in the railway might look like, GTR is the operator to go for. Not many companies do an official work experience program and this unique opportunity will give you a good grounding with varied activities to help you find the best place in the railway for you. It certainly did it for me.”
Nathaniel Owen
Station Manager