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Platform Assistant PERMANENT NIGHTS (BTN) (3347)

  • Salary:
    £25,300 rising to £28,200 + Regional Allowance + Sundays
  • Location:
    Brighton
  • Contract Type:
    Permanent
  • Closing Date:
    20 January 2026
  • Training Salary:
    £25,300 + Regional Allowance

Are you looking for a job that only works Nights? Core Shifts between 22:00 - 06:30

Are you passionate about delivering outstanding customer service?

Do you enjoy helping people?

 

This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day, or night!

Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.

As a Platform Assistant you can do just that. You are responsible for:

  • Providing the highest possible standard of advice, information and service to our customers
  • Delivering a safe, attractive retail station environment
  • Participating in the safe running of trains and a safe station environment by complying with procedures
  • Promoting all relevant marketing literature and useful information
  • Carrying out station cleaning to ensure the platforms are safe, clean and tidy 

These roles cover the permanent night turn, so due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.

All roles may involve standing for long periods of time, working weekends and bank holidays.

Platform based roles are safety critical due to the direct involvement with the operational railway.

Experience / Skills

  • A proactive customer approach coupled with passion and ability to support the team.
  • Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
  • Demonstrable experience of managing customers effectively in difficult environments.
  • An effective communicator and must be able to demonstrate this both through your application and or assessments.
  • Live in the local area to be able to get to and work and home.
  • Able to make decisions in a customer focused manner and carry out instructions effectively.

 

In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.

#LI-AP1

 


 

Benefits

Pension

Pension

Staff Travel

Staff Travel

Childcare Vouchers

Childcare Vouchers

Extra Holidays

Extra Holidays

Discount Scheme

Discount Scheme

Long Service Awards

Long Service Awards

Employee Assistance Programme

Employee Assistance Programme

The Transport Benevolent Fund

The Transport Benevolent Fund

In-House Occupational Health Department

In-House Occupational Health Department

Cycle to Work Scheme

Cycle to Work Scheme

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