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Head of Stations (2948)

  • Salary:
    Attractive along with excellent benefits including first class travel
  • Location:
    London
  • Contract Type:
    Permanent
  • Closing Date:
    20 June 2025

Are you an experienced senior leader with a passion for operational excellence, customer service, and developing people? At Govia Thameslink Railway (GTR) we are looking for passionate and driven Heads of Stations to lead station operations across our Southern and Gatwick Express networks, based at East Croydon.

In this critical leadership role, you will provide strong, senior-level leadership and direction across the Stations teams — delivering high standards, efficiency, and innovation, while role modelling GTR's values and behaviours.

You'll be accountable for creating and sustaining a functional, high-performing culture, where our customer, revenue, and safety priorities are central to every decision. Through strong collaboration with other senior leaders and stakeholders, you'll lead the development and execution of plans that continuously enhance the customer experience, drive KPI performance, and improve service quality at our stations.

This role requires a leader with exceptional influencing skills and the ability to build and maintain trusted relationships across both internal and external stakeholders. You will coach, support, and empower your teams to meet ambitious goals aligned with GTR's wider strategy to:

  • Deliver Brilliant Basics
  • Win More Customers
  • Work Smarter
  • Spend Wisely

 Why GTR?

 At GTR, we're passionate about more than just keeping trains running. We're here to connect people, enhance experiences, and serve communities — and that starts with strong leadership. As Head of Stations, you'll be empowered to shape how we deliver customer service, lead operational excellence, and support our teams to thrive.

 Apply today and be part of a journey that truly matters.


 

Benefits

Pension

Pension

Staff Travel

Staff Travel

Childcare Vouchers

Childcare Vouchers

Extra Holidays

Extra Holidays

Discount Scheme

Discount Scheme

Long Service Awards

Long Service Awards

Employee Assistance Programme

Employee Assistance Programme

The Transport Benevolent Fund

The Transport Benevolent Fund

In-House Occupational Health Department

In-House Occupational Health Department

Cycle to Work Scheme

Cycle to Work Scheme

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