Head of Quality Management (3164)
- Salary:Competitive
- Location:Monument Place
- Contract Type:Permanent
- Closing Date:1 October 2025
About this role : -
The Head of Quality Management is responsible for leading the design, development and deployment of a comprehensive quality management strategy across the organisation. Sitting within the CFO business unit, this role will play a critical part in embedding a culture of continuous improvement and operational excellence, driving efficiencies, streamlining processes, reducing waste, and delivering measurable improvements in performance and customer outcomes across GTR.
Duties to include :-
Project Finance Planning & Delivery
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Work with project managers, budget holders, and the Portfolio Office to develop accurate budgets, forecasts, and business cases, providing financial support throughout the project lifecycle.
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Ensure financial plans are realistic, well-phased, and linked to delivery milestones and benefits.
Financial Control & Governance
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Oversee project spend, accruals, and cost allocation, ensuring compliance with GTR standards, DfT requirements, and public finance expectations.
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Drive cost efficiency by embedding challenge, tracking savings, and managing risks.
Insight & Reporting
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Provide clear, insight-led reporting to senior leaders, highlighting risks, opportunities, and performance against forecast.
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Monitor project KPIs, milestones, and financial outcomes to support continuous improvement.
Business Partnering
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Act as a trusted partner across Finance, Engineering, IT, Procurement, and Operations, supporting collaboration and long-term planning.
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Build financial understanding across non-finance teams through reviews, workshops, and guidance.
Skills, knowledge & experience:-
- Degree-level education in a relevant discipline; professional qualifications (e.g., Six Sigma, Lean, ISO 9001) desirable.
- Strong knowledge of quality assurance, compliance frameworks, risk management, and relevant rail industry regulations.
- Experienced in applying continuous improvement methodologies (Lean, Six Sigma — Black Belt preferred) within operational environments.
- Skilled in data-driven performance management, including KPIs, dashboards, root cause analysis, and process control.
- Proven track record in senior quality management or continuous improvement roles, ideally in transport, logistics, or regulated industries.
- Exceptional stakeholder management and influencing skills, engaging effectively with leaders, technical teams, and frontline staff.
- Strong analytical, problem-solving, and communication skills, able to translate complex issues into actionable insights.
- Demonstrated ability to lead change and embed continuous improvement and cultural transformation.
Benefits

Pension

Staff Travel

Childcare Vouchers

Extra Holidays

Discount Scheme

Long Service Awards

Employee Assistance Programme

The Transport Benevolent Fund

In-House Occupational Health Department

Cycle to Work Scheme
Testimonials
What our staff say
“I work as part of the Fleet Infrastructure team, which means ensuring our 18 Engineering locations operate safely and efficiently. We oversee all building and track maintenance works as well as various minor and major projects across the network.”
Hannah Richards
Fleet Infrastructure Administrator
“I started in a small ticket office back in 1996 and have continued to work my way up ever since. A previous manager told me about a job he’d seen advertised for a trainer. ’d never considered a job in HR or mentoring before then, but he said I’d be perfect for it and I haven’t looked back since!”
Zoey Hudson
Head of Talent, Diversity and Inclusion
“Since April, I’ve helped to support our Kickstart Scheme. It’s been a really rewarding process to be part of because I know first-hand how tough it can be to find work once you’re out of it.”
Jack Gow
Mobile Station Manager
“I love the freedom that comes with being a train driver. Obviously, there are rules and regulations to follow as well as duties and commitments to carry out, but in a way, you’re sort of your own boss, which is nice.”
Ashley John
Train Driver
“I’m a Thameslink passenger host and team leader based at Luton station and I’m currently doing a Level 3 Supervisor apprenticeship so that I can improve my skills even further. I was hesitant to do the apprenticeship at first because of my age – I left school over 60 years ago without any qualifications! It’s been hard to get back into the routine of learning again.”
Bob Bryce
Passenger Host Team Leader
“It was my brother’s suggestion to join the railway. He was already working in the industry and knew I had some university bills to pay off so told me to give it a go, get out of debt and see what I wanted to do next. After a while, it just felt like actually – this is exactly where I’m meant to be. I’m part of a great team and the on-board department as a whole are brilliant to work with. I feel at home here.”
Tonderai Matizha-Johnson
Area Operations Manager
“When I saw that GTR was advertising places for its apprenticeship scheme I looked into it straight away because I thought it was a great opportunity to learn whilst getting real life experience in a 9-5 job. I applied for a level three business administration apprenticeship and was thrilled to find out I had a place on the course! I was so excited that I didn’t even mind it was based 250 miles away from where I lived.”
Harriet Dee
Team Administrator
“Working for GTR is very rewarding and fulfilling. You really feel like you're making a difference to customers, no matter what role you're in as at the end of the day they're the heart of our business. I’ve had lots of opportunities to explore other aspects of the business including supporting our station staff and gaining my Train Dispatch Licence which has been enriching for my experience here.”
Maggie Luckhurst
Platform / Train Dispatch
“If you’ve always had an interest in rail, or maybe you’re just curious to find out what working in the railway might look like, GTR is the operator to go for. Not many companies do an official work experience program and this unique opportunity will give you a good grounding with varied activities to help you find the best place in the railway for you. It certainly did it for me.”
Nathaniel Owen
Station Manager