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Head of Quality Management (3164)

  • Salary:
    Competitive
  • Location:
    Monument Place
  • Contract Type:
    Permanent
  • Closing Date:
    1 October 2025

About this role : -

The Head of Quality Management is responsible for leading the design, development and deployment of a comprehensive quality management strategy across the organisation. Sitting within the CFO business unit, this role will play a critical part in embedding a culture of continuous improvement and operational excellence, driving efficiencies, streamlining processes, reducing waste, and delivering measurable improvements in performance and customer outcomes  across GTR.

Duties to include :-

Project Finance Planning & Delivery

  • Work with project managers, budget holders, and the Portfolio Office to develop accurate budgets, forecasts, and business cases, providing financial support throughout the project lifecycle.

  • Ensure financial plans are realistic, well-phased, and linked to delivery milestones and benefits.

Financial Control & Governance

  • Oversee project spend, accruals, and cost allocation, ensuring compliance with GTR standards, DfT requirements, and public finance expectations.

  • Drive cost efficiency by embedding challenge, tracking savings, and managing risks.

Insight & Reporting

  • Provide clear, insight-led reporting to senior leaders, highlighting risks, opportunities, and performance against forecast.

  • Monitor project KPIs, milestones, and financial outcomes to support continuous improvement.

Business Partnering

  • Act as a trusted partner across Finance, Engineering, IT, Procurement, and Operations, supporting collaboration and long-term planning.

  • Build financial understanding across non-finance teams through reviews, workshops, and guidance.

Skills, knowledge & experience:-

  • Degree-level education in a relevant discipline; professional qualifications (e.g., Six Sigma, Lean, ISO 9001) desirable.
  • Strong knowledge of quality assurance, compliance frameworks, risk management, and relevant rail industry regulations.
  • Experienced in applying continuous improvement methodologies (Lean, Six Sigma — Black Belt preferred) within operational environments.
  • Skilled in data-driven performance management, including KPIs, dashboards, root cause analysis, and process control.
  • Proven track record in senior quality management or continuous improvement roles, ideally in transport, logistics, or regulated industries.
  • Exceptional stakeholder management and influencing skills, engaging effectively with leaders, technical teams, and frontline staff.
  • Strong analytical, problem-solving, and communication skills, able to translate complex issues into actionable insights.
  • Demonstrated ability to lead change and embed continuous improvement and cultural transformation.

 

Benefits

Pension

Pension

Staff Travel

Staff Travel

Childcare Vouchers

Childcare Vouchers

Extra Holidays

Extra Holidays

Discount Scheme

Discount Scheme

Long Service Awards

Long Service Awards

Employee Assistance Programme

Employee Assistance Programme

The Transport Benevolent Fund

The Transport Benevolent Fund

In-House Occupational Health Department

In-House Occupational Health Department

Cycle to Work Scheme

Cycle to Work Scheme

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