ReciteMe
Loading...
company logo 2

Customer Relations Advisor (3104)

  • Salary:
    £31,000 - £33,000
  • Location:
    Monument Place
  • Contract Type:
    Permanent
  • Closing Date:
    22 August 2025

We currently looking to recruit a Customer Relations Advisor based at Monument Place , Monument, London 

Job purpose

As the Customer Relations advisor you will deliver timely and high quality responses on behalf of the Executive Team. As part of a small team, the post holder will be responsible primarily for complaints and enquiries on a number of topics and contacts categorised as high value/high impact. All contact handling must be prioritised and dealt with in accordance with committed obligations. To achieve this, the job holder will work closely with the Customer Relations Operations Manager and Head of Customer Relations. The holder will liaise with internal and external colleagues and ensure that any information used in responses is current, up to date and includes positive messages.

If you have the following skills and knowledge, we would love to hear from you:_

Knowledge

Good GCSE's (inc. an A or B in English) and ideally educated to ‘A' Level – a broad understanding of the rail industry essential and preferably experience of similar work

Skills

  • Excellent planning and organisational skills – able to prioritise effectively
  • Good communicator – verbal and written (in particular, excellent standard of written English)
  • Good team working skills and able to take and follow instruction
  • Ability to communicate complex information in an accessible and credible manner
  • Able to work to tight deadlines in a fast paced environment
  • The ability to work in a sensitive and confidential manner
  • Confident with IT and Microsoft Office programmes
  • Experience in the transport sector is essential
  • Problem solver

What we can offer you:

  • Final salary pension
  • Free travel on GTR and sister groups (family included for leisure)
  • 75% off travel on other train operating companies (family included)
  • Benefits package
  • 25 days annual leave 
  • Hybrid working

Full job description attached


 

Benefits

Pension

Pension

Staff Travel

Staff Travel

Childcare Vouchers

Childcare Vouchers

Extra Holidays

Extra Holidays

Discount Scheme

Discount Scheme

Long Service Awards

Long Service Awards

Employee Assistance Programme

Employee Assistance Programme

The Transport Benevolent Fund

The Transport Benevolent Fund

In-House Occupational Health Department

In-House Occupational Health Department

Cycle to Work Scheme

Cycle to Work Scheme

Loading

Testimonials

What our staff say

Job Alerts

Sign up for Job Alerts now!

Sign up