Commercial Director (3743)
- Salary:Attractive along with excellent benefits
- Location:Monument Place
- Contract Type:Permanent
- Closing Date:25 November 2026
Shape the Future of Rail Growth
We are bringing GTR and Network Rail Sussex closer together to create a more integrated railway, aligning infrastructure and train operations around a shared ambition to deliver a safer, simpler and higher-performing railway for our customers.
We are seeking an outstanding Commercial Director to lead our commercial strategy and drive sustainable revenue growth across our passenger and ancillary businesses. Reporting to the Chief Customer Officer and forming part of the Director Leadership Team, you will play a pivotal role in shaping GTR's commercial future, ensuring we maximise opportunities to grow demand, enhance customer value and deliver long-term business success.
This is a unique opportunity to influence strategic decision-making at the heart of one of the UK's largest rail operators while supporting a significant growth and transformation agenda.
What You'll Be Doing
As Commercial Director, you will lead the development and delivery of GTR's commercial strategy, driving revenue growth across passenger services and ancillary income streams.
Key responsibilities include:
- Developing and implementing commercial strategies that increase passenger demand and revenue growth.
- Leading pricing, fares, yield management and promotional activities to optimise commercial performance.
- Driving growth across key markets, including off-peak, airport and business travel.
- Leading marketing, retail, customer insight and ancillary revenue functions to maximise customer and commercial outcomes.
- Accelerating digital sales channels, leveraging data, technology and AI to improve performance and customer engagement.
- Influencing timetable and operational planning to ensure commercial opportunities are fully realised.
- Building strategic partnerships with industry stakeholders, retailers and government bodies.
- Leading and developing a high-performing commercial team focused on innovation, collaboration and continuous improvement.
About You
You will be a strategic and commercially focused leader with a proven track record of delivering growth in a customer-facing environment.
You will bring:
- Significant experience leading commercial, revenue, marketing or business development functions.
- A strong track record of delivering revenue growth and commercial transformation.
- Expertise in commercial strategy, pricing, retail, customer insight and marketing.
- Strong financial, analytical and forecasting capability.
- Exceptional stakeholder management and influencing skills.
- Experience leading large teams and driving organisational change.
- The ability to balance customer needs, commercial objectives and strategic priorities.
- Experience within transport, travel or another regulated consumer-focused industry would be advantageous.
The Opportunity
This is a unique opportunity to join at a pivotal moment for the rail industry, helping to shape the future of railway operations and deliver the benefits of a truly integrated network. Serving more than one million customers on our busiest days, GTR operates one of the UK's largest and most complex rail businesses.
If you are an ambitious commercial leader with the vision, credibility and leadership capability to deliver lasting impact, we'd love to hear from you.
Benefits
Pension
Staff Travel
Childcare Vouchers
Extra Holidays
Discount Scheme
Long Service Awards
Employee Assistance Programme
The Transport Benevolent Fund
In-House Occupational Health Department
Cycle to Work Scheme
Testimonials
What our staff say
“I work as part of the Fleet Infrastructure team, which means ensuring our 18 Engineering locations operate safely and efficiently. We oversee all building and track maintenance works as well as various minor and major projects across the network.”
Hannah Richards
Fleet Infrastructure Administrator
“I started in a small ticket office back in 1996 and have continued to work my way up ever since. A previous manager told me about a job he’d seen advertised for a trainer. ’d never considered a job in HR or mentoring before then, but he said I’d be perfect for it and I haven’t looked back since!”
Zoey Hudson
Head of Talent, Diversity and Inclusion
“Since April, I’ve helped to support our Kickstart Scheme. It’s been a really rewarding process to be part of because I know first-hand how tough it can be to find work once you’re out of it.”
Jack Gow
Mobile Station Manager
“I’m a Thameslink passenger host and team leader based at Luton station and I’m currently doing a Level 3 Supervisor apprenticeship so that I can improve my skills even further. I was hesitant to do the apprenticeship at first because of my age – I left school over 60 years ago without any qualifications! It’s been hard to get back into the routine of learning again.”
Bob Bryce
Passenger Host Team Leader
“It was my brother’s suggestion to join the railway. He was already working in the industry and knew I had some university bills to pay off so told me to give it a go, get out of debt and see what I wanted to do next. After a while, it just felt like actually – this is exactly where I’m meant to be. I’m part of a great team and the on-board department as a whole are brilliant to work with. I feel at home here.”
Tonderai Matizha-Johnson
Area Operations Manager
“When I saw that GTR was advertising places for its apprenticeship scheme I looked into it straight away because I thought it was a great opportunity to learn whilst getting real life experience in a 9-5 job. I applied for a level three business administration apprenticeship and was thrilled to find out I had a place on the course! I was so excited that I didn’t even mind it was based 250 miles away from where I lived.”
Harriet Dee
Team Administrator
“Working for GTR is very rewarding and fulfilling. You really feel like you're making a difference to customers, no matter what role you're in as at the end of the day they're the heart of our business. I’ve had lots of opportunities to explore other aspects of the business including supporting our station staff and gaining my Train Dispatch Licence which has been enriching for my experience here.”
Maggie Luckhurst
Platform / Train Dispatch
“If you’ve always had an interest in rail, or maybe you’re just curious to find out what working in the railway might look like, GTR is the operator to go for. Not many companies do an official work experience program and this unique opportunity will give you a good grounding with varied activities to help you find the best place in the railway for you. It certainly did it for me.”
Nathaniel Owen
Station Manager