Assistant Service Delivery Manager (2968)
- Salary:Competitive
- Location:Monument Place
- Contract Type:Permanent
- Closing Date:22 June 2025
We're Hiring: an Assistant Service Delivery Managers (Facilities Contract Management Team)
Location: Monument Place, near London Bridge
Contract: Full-time, multi-site role
Do you thrive on driving performance improvement?
Are you a natural multi-tasker who can juggle priorities with ease?
Do you enjoy engaging with stakeholders and building strong working relationships?
Do you have facilities management or maintenance experience across a multi-site estate?
If you're answering yes — we'd love to hear from you!
We are currently recruiting an Assistant Service Delivery Manager to support the effective and efficient delivery of facilities services across a multi-site estate. Based at Monument Place, this role includes regular site visits (2–3 days per week) to ensure service standards and compliance are maintained across locations.
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Key Responsibilities:
- Oversee day-to-day facilities service delivery across multiple sites, ensuring contractors meet agreed performance and compliance standards for both planned and reactive maintenance.
- Proactively resolve service delivery challenges using lean management methods and clear escalation routes.
- Identify risks affecting service delivery, apply mitigation measures, and log them in the department's risk register.
- Track progress of service delivery actions, ensuring ownership and timely completion.
- Conduct routine audits to monitor and validate contractor performance.
- Support the Service Delivery Manager with digital record-keeping, meeting coordination, and systems such as purchase ordering.
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What We're Looking For:
- Facilities management and / or maintenance experience across a multi-site estate is essential.
- Experience in working to a comprehensive PPM maintenance program and ensuring statutory compliance is adhered to for each discipline of maintenance be that HVAC, Fabric, Electrical or Water Hygiene.
- Strong understanding of building services and contractor performance management.
- Ability to work both independently and as part of a team, with excellent organisational and time management skills.
- Strong stakeholder communication and problem-solving abilities.
- Flexibility to complete regular site visits (2–3 days per week) across London and surrounding areas.
- Comfortable using digital systems and tools for facilities and service delivery management.
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This is a fantastic opportunity to join a professional, supportive team in a varied role that offers visibility and impact across a broad estate.
Sound like the right move? Apply today and help us deliver excellence in facilities management.
Benefits

Pension

Staff Travel

Childcare Vouchers

Extra Holidays

Discount Scheme

Long Service Awards

Employee Assistance Programme

The Transport Benevolent Fund

In-House Occupational Health Department

Cycle to Work Scheme
Testimonials
What our staff say
“I work as part of the Fleet Infrastructure team, which means ensuring our 18 Engineering locations operate safely and efficiently. We oversee all building and track maintenance works as well as various minor and major projects across the network.”
Hannah Richards
Fleet Infrastructure Administrator
“I started in a small ticket office back in 1996 and have continued to work my way up ever since. A previous manager told me about a job he’d seen advertised for a trainer. ’d never considered a job in HR or mentoring before then, but he said I’d be perfect for it and I haven’t looked back since!”
Zoey Hudson
Head of Talent, Diversity and Inclusion
“Since April, I’ve helped to support our Kickstart Scheme. It’s been a really rewarding process to be part of because I know first-hand how tough it can be to find work once you’re out of it.”
Jack Gow
Mobile Station Manager
“I love the freedom that comes with being a train driver. Obviously, there are rules and regulations to follow as well as duties and commitments to carry out, but in a way, you’re sort of your own boss, which is nice.”
Ashley John
Train Driver
“I left school as soon as I could, which was just after finishing my GCSEs.After a couple of office and retail jobs, I started my railway career in 2013 when I was 19 years old. Over six or so years, I worked in various roles and covered pretty much every station between Stevenage and Finsbury Park. It was a slightly quieter day when I saw the job advert for a trainee driver. I applied on a whim and things progressed from there!”
Beau Hawkins
Train Driver
“I’m a Thameslink passenger host and team leader based at Luton station and I’m currently doing a Level 3 Supervisor apprenticeship so that I can improve my skills even further. I was hesitant to do the apprenticeship at first because of my age – I left school over 60 years ago without any qualifications! It’s been hard to get back into the routine of learning again.”
Bob Bryce
Passenger Host Team Leader
“It was my brother’s suggestion to join the railway. He was already working in the industry and knew I had some university bills to pay off so told me to give it a go, get out of debt and see what I wanted to do next. After a while, it just felt like actually – this is exactly where I’m meant to be. I’m part of a great team and the on-board department as a whole are brilliant to work with. I feel at home here.”
Tonderai Matizha-Johnson
Area Operations Manager
“When I saw that GTR was advertising places for its apprenticeship scheme I looked into it straight away because I thought it was a great opportunity to learn whilst getting real life experience in a 9-5 job. I applied for a level three business administration apprenticeship and was thrilled to find out I had a place on the course! I was so excited that I didn’t even mind it was based 250 miles away from where I lived.”
Harriet Dee
Team Administrator
“Working for GTR is very rewarding and fulfilling. You really feel like you're making a difference to customers, no matter what role you're in as at the end of the day they're the heart of our business. I’ve had lots of opportunities to explore other aspects of the business including supporting our station staff and gaining my Train Dispatch Licence which has been enriching for my experience here.”
Maggie Luckhurst
Platform / Train Dispatch
“If you’ve always had an interest in rail, or maybe you’re just curious to find out what working in the railway might look like, GTR is the operator to go for. Not many companies do an official work experience program and this unique opportunity will give you a good grounding with varied activities to help you find the best place in the railway for you. It certainly did it for me.”
Nathaniel Owen
Station Manager