Reporting to the Asset Delivery Manager, the Asset Lead Manager supports the delivery of best-in-class engineering service quality across all GTR train fleets. You'll take the lead on investigating and managing incidents of train vandalism, graffiti, window etching, and other anti-social behaviour, ensuring strong collaboration across internal teams, industry partners, and the British Transport Police (BTP).

What You'll Do

• Act as GTR's expert for graffiti and vandalism analysis, incident review, CCTV evidence gathering, and data reporting.

• Collaborate closely with Security & Policing, Customer Experience, Three Bridges ROC, BTP Graffiti team, Network Rail, and other TOCs.

• Conduct proactive and reactive site visits to depots, stations, and sidings to address security, trespass, and vandalism issues.

• Produce detailed reports with metrics, imagery, and trends, providing robust evidence packs to support BTP investigations.

• Prepare timely graffiti and vandalism cost reports (MG11s, Impact Statements, etc.) and attend court as an expert witness when required.

• Maintain and develop the GTR graffiti database, ensuring full and accurate recording of all incidents and crime reference numbers.

• Work with Engineering and Customer Experience teams to deliver excellent service quality and passenger satisfaction.

• Deputise for the Asset Delivery Manager as required and support other key projects to deliver GTR's objectives.

What You'll Bring

• Strong IT capability, including Microsoft Office (Outlook, Excel, Word, PowerPoint) and asset systems such as RTS, Maximo, Asset-Pro, Genius-Trent, and TRUST.

• Proven ability to analyse data, identify trends, and present findings clearly.

• Excellent written and verbal communication skills.

• Strategic thinking, strong organisational skills, and a proactive problem-solving approach.

• Self-motivated, adaptable, and comfortable working independently or collaboratively.

• Experience in train maintenance, cleaning, and servicing.

• Knowledge of vandalism or graffiti management processes and railway security practices (advantageous).

• Personal Track Safety certification preferred.

Values 

We are:  

• Fair – We treat everyone equally and avoid personal opinions influencing our judgement. 

• Accountable – We hold ourselves and others responsible for delivering on the commitments we make, driving performance and behaviours. 

• Collaborative – We are stronger as one team, working together towards common goals. 

• Transparent – We communicate openly and honestly, so that we can solve problems and learn from our successes and failures.  

• Open minded – We are innovative and open to change.  Looking ahead and seeking diverse perspectives to stay one step ahead. 

We feel:               

• Valued – We are appreciated for the contribution we make and the part we play in delivering our purpose. 

• Respected – We are treated with dignity and consideration, everyone's welcome here. 

• Safe – We care for each other and our customers, we care for the vulnerable and we care for ourselve